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Pre-collections Patient Account Representative

The Pre-Collect CHMCA Patient Account Representative notifies customers of outstanding balances and attempts to secure payment according to client guidelines.
Monday-Friday 8am-5pm $11.00-$13.00 hour
Job Responsibilities/Functions:
o Ability to handle inbound and outbound customer calls as well as special projects
o Provide the reason for the outstanding debt to customers and offer approved payment options and calculate appropriate payment plans
o Process payments over the phone via check by phone, credit card, hard copy or payment database
o Verify Medicaid eligibility as directed by the client
o Determine eligibility of Free Care for hospital charity programs and send out appropriate paperwork
o Document all appropriate and accurate information from phone conversations in computer system
o Provide professional and concise information to the client via the phone, email and client systems
o Email/Transfer insurance information given by the patient to the correct client biller
o Provide professional and accurate information to guarantors via the phone
o Keep all client directives & training material sent in email, passed out, included in manuals and received in meetings accessible and organized.
o Meet or exceed individual or group goals on a monthly basis

Essential Knowledge, Skills, and Abilities:
o Strong computer knowledge
o Advanced typing skills - minimum 30 words/minute
o Strong verbal and written skills
o Strong customer service background
o Strong negotiation and problem solving skills
o Familiar with HIPAA and FDCPA laws
o Ability to maintain confidentiality in all matters relating to the client and or debtors
o Ability to work under pressure and within deadlines
o Ability to consistently demonstrate high level of professionalism and courtesy
o Flexibility in work assignments; based on business needs
o Ability to work well in a team environment
o Bilingual a plus
o Familiarity with medical terminology and insurance plans
o Familiarity with AS400, HDX, SMS, HBO, FACS database systems
o Self motivated and goal oriented

Essential Education, Training, and Work
Experience:
High School Diploma or GED required. Previous work experience in a customer service
environment.


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